Access Code Support and Redemption

Need Help with Your Access Code?

1. 1. I Need Another Access Code to Redeem My Purchase

   If more than 10 minutes has passed and you've checked your junk mail and still do not have your Test Prep App Access Code, please reach out to ptsupport@psionline.com with your:

   • First name

   • Last name

   • Proof of purchase

   • Email you purchased with

   • If you ordered on the Online Store, please include your Order Number and Order Confirmation for the fastest assistance

1. 2. There is an Error When I Enter My Access Code

   If an error is occurring when you are entering your Access Code, please make sure that you are entering the details accurately. If you have already checked that the Access Code is being entered properly, and there is still and error being received, screenshot your error and send it to ptsupport@psionline.com

   Please include the following in your email:

   1. Screenshot of the error

   2. Order Number

   3. First Name

   4. Last Name

   5. Email address used for your order

Use the Redeem Button

1. 3. Navigate to the Redeem Button

   The fastest way to redeem an access code is through the lefthand navigation bar. Click Redeem and you will be taken to a screen to enter your access code

   

2. 4. Enter the Access Code You Received

   Once you've made a purchase, an email will be sent to the email you've made a purchase with. If you made a purchase on your mobile device, this email would be associated with your Google Play or Apple ID. The Access Code will come from PSI Support

   Note: The mail that you receive your access code from is a No Reply Email, and is NOT for assistance with access codes. If you reply back to the Access Code email, you will not receive a response. For help with access codes, please refer to Step 10, under Need Help with Your Access Code?

   

Using Find Anything to Redeem

1. 5. Start on the Home page

   Another way to redeem your Access Code is through the Find Anything search bar. Start by clicking the Home button in the lefthand navigation

   

2. 6. Click Find Anything

   At the top of the Home page, navigate to the Find anything... search bar and click it

   

3. 7. Click Redeem access code

   Scroll down the list and select Redeem access code to enter the Access Code you received

   

4. 8. Enter the Access Code

   Once you have clicked Redeem access code, you will be brought to the screen to enter the access code you received in your email

   

Use the More Button to Redeem Your Access Code

1. 9. Click on More

   Navigate to More in the lefthand navigation bar and click More

   

2. 10. Click Redeem Purchase

   Scroll down to the Your Subscriptions section and click Redeem Purchase

   

3. 11. Enter the Access Code

   Once you have clicked Redeem Purchase, you will be brought to the screen to enter the access code you received in your email

   

Contact Support

1. 12. Where to Contact Support

   Go to your Account Settings by clicking the Gear icon in the upper righthand corner of the App and click Support. This will launch an email to the PSI Support Team, ptsupport@psionline.com

   For help with:

   • Profile details

   • Order related issues

   • Access code assistance

   • Change username

   • Errors

     • Please be sure to take screenshots of any errors

   Please include the following in your email:

   • First name

   • Last name

   • Email associated with your order

   • Order Number

   • Order Confirmation

   Note: If you have made a purchase in-app, or through the App Store or Google Play Store, the PSI team will not be able to assist you with order related issues such as:

   • Copy of order confirmation

   • Refunds of purchases made through the App Store, Play Store or in-app