Using the More Button

Start on More

1. 1. Click the More Button

   Start in the lefthand navigation bar and click More

   For Mobile users: Click the Hamburger menu in top left corner of your screen. The lefthand navigation menu will populate and you can then click on More

   

Profile Icon

1. 2. Click View

   Click View to be taken to your profile

   

2. 3. Profile Overview

   In your profile, you can:

   • Change your exam

   • Check your test date

     • You can update your test date on the More page

   • View your leaderboard rankings

   

3. 4. Change Your Exam

   To change your exam, simply click Switch next to the name of your current exam

   

4. 5. Search for the Exam to switch to

   Once you click Switch, a window will populate to find the exam you want to switch to. You can do this one of two ways:

   • Type the name of the subcategory in the top search bar- for example, type Life Insurance

   • Use the industry navigation buttons to find the exam you're looking for

     • Once you click one, the subcategories underneath that industry will populate

     • You can select multiple industries at once

       • To deselect an industry, simply click it

   

5. 6. Click Switch Exam

   Once you have found the exam you want to switch to, click Switch Exam to confirm your selection

   

Update Your Exam Date

1. 7. Click Update

   Under Your Exam, you can view and update your test date. Click update to make changes

   

2. 8. Change Your Test Date

   this setting without making changes, just click the X in the top righthand corner of the window

   

3. 9. Click on Set Exam Date

   Scroll through and click the date you want to use. Once you are done, click Set Exam Date to exit out of the switch exam section

   

Redeem Purchase

1. 10. Click Redeem Purchase

   

2. 11. Enter Your Access Code

   Once you click Redeem Purchase, you will be brought to the screen to enter the Access Code you received from your purchase

   

Extend Access to Your Product

1. 12. Click on Extend

   If you would like to add more time, just click Extend next to the product you would like to add more time to

   

2. 13. Select a Subscription Plan

   Once you click Extend, a window will populate asking which subscription you would like. Choose the one that best fits your needs

   

3. 14. Click on Extend Access

   Once you have made your selection, click Extend Access to be taken to the payment screen to complete your transaction

   

Contact Support

1. 15. Where to Contact Support

   Go to your Account Settings by clicking the Gear icon in the upper righthand corner of the App and click Support. This will launch an email to the PSI Support Team, ptsupport@psionline.com

   For help with:

   • Profile details

   • Order related issues

   • Access code assistance

   • Change username

   • Errors

     • Please be sure to take screenshots of any errors

   Please include the following in your email:

   • First name

   • Last name

   • Email associated with your order

   • Order Number

   • Order Confirmation

   Note: If you have made a purchase in-app, or through the App Store or Google Play Store, the PSI team will not be able to assist you with order related issues such as:

   • Copy of order confirmation

   • Refunds of purchases made through the App Store, Play Store or in-app