First Time Users

This guide walks you through what the Test Prep App will look like when you login for the first time

Logging in to the App

  1. 1. Continue with Email

    • When you first get to the Test Prep App, you will be prompted to enter your email

    • Click Continue with Email to move forward

    • Be sure to use the email address that you purchased the Test Prep App product with

      • For example, if you purchased on the PSI Online Store, the email that you purchased with would be the one where you received your Order Confirmation

      • If you have purchased on through the App Store or Google Play Store, then it would be the email associated with your Google Play account or Apple ID

    Note: PSI only has the ability to view Order Confirmations for purchases made on the PSI Online Store.

    Continue with Email
  2. 2. Enter Your Email

    Enter the email address you used to purchase your order

    Enter Your Email
  3. 3. Click on Continue

    Make sure to check that you have entered your email correctly. Once you have verified that the email is correct, click Continue.

    Click on Continue
  1. 4. Click on Sign In

    • Once you have entered your email, you will receive an email from PSI Test Prep

      • Please note this is a No Reply email; if you are experiencing issues or need assistance please contact ptsupport@psionline.com

      • If you need to contact Support, please be sure to include your Order Number, First Name, Last Name, Email Address and the issue you are experiencing

    • Once you receive the email, click the Sign In button within the email to be automatically signed in- no code or password is needed

    Click on Sign In

Redeem Your Purchase

How to enter an Access Code from your recent purchase

  1. 5. Enter Your Access Code

    Use the Access Code you received post purchase to enter the details on the Redeem Purchase screen

    Didn't receive an Access Code?

    • Check your junk mail

    • If more than 10 minutes has passed and you've checked junk and still do not have your Test Prep App Access Code, please reach out to ptsupport@psionline.com with

      • First name

      • Last name

      • Proof of purchase

      • Email you purchased with

      • If you ordered on the Online Store, please include your Order Number and Order Confirmation for the fastest assistance

    Enter Your Access Code
  1. 6. What Happens if I Click Skip this step?

    You will need to enter your Access Code at a later point in time to access the product you purchased. You can do this in the lefthand navigation bar, under Redeem. This is also useful if you are trying out the Test Prep App and have not made a purchase yet.

    What Happens if I Click Skip this step?
  2. 7. Click on Submit

    Once you've entered your Access Code, click Submit to continue

    Click on Submit
  3. 8. Redeem under the Find Anything section

    At the top of your Home page screen, you will see a search bar that says Find Anything. Click it and navigate to Reedeem access code to enter the access code from your purchase

    Redeem under the Find Anything section

Select Your Product

  1. 9. Choose the Industry of the Product You Purchased

    When you first enter the App, you will be prompted to select the industry that your test is under. For example, if you purchased a Cosmetology Theory Study Pack, you would click Barber and Cosmetology to move forward. Be sure to select the right industry to get to the product you purchased.

    Choose the Industry of the Product You Purchased
  2. 10. Select Your Sub Industry

    Choose the name of the sub industry for the product you purchased For example, if you purchased anything from the selection of Cosmetologist Theory products, you would select Cosmetologist Theory. Make sure to choose the correct name of the product. This will ensure you are directed to your purchase accordingly.

    Select Your Sub Industry

Enter Your Test Date

  1. 11. Enter Your Test Date

    Entering your test date helps to serve as a reminder of how many days you have until your test. Additionally, the Test Prep App will use your test date to help guide your studies (in Study Packs and Bundle purchases).

    Enter Your Test Date
  2. 12. Select Your Test Date

    Use the calendar to select the date of your test

    Select Your Test Date
  3. 13. Click on OK

    After you've selected your test date, click OK in the bottom righthand corner to move forward

    Click on OK
  4. 14. Click Continue

    Your test date will now be populated in the field. Click the Continue button to move forward.

    Click Continue

Free Diagnostic

  1. 15. Diagnostic Assessment

    After you've gone through selecting your product and entering your test date (if applicable) then you will be brought to the Diagnostic Assessment for the sub industry you initially selected. You may take it now by clicking Start Diagnostic, or take it at a later time by clicking Maybe Later

    Diagnostic Assessment
  2. 16. Start Diagnostic Later

    If you're not ready to take the free diagnostic yet, just click Maybe Later

    Start Diagnostic Later
  3. 17. Click on Start Diagnostic

    If you would like to take your diagnostic now, click Start Diagnostic to launch it

    Click on Start Diagnostic
  4. 18. Click on Continue

    Click on Continue
  5. 19. Click on OK

    Click on OK

Contact Support

  1. 20. Where to Contact Support

    Go to your Account Settings by clicking the Gear icon in the upper righthand corner of the App and click Support. This will launch an email to the PSI Support Team, ptsupport@psionline.com

    For help with:

    • Profile details

    • Order related issues

    • Access code assistance

    • Change username

    • Errors

      • Please be sure to take screenshots of any errors

    Please include the following in your email:

    • First name

    • Last name

    • Email associated with your order

    • Order Number

    • Order Confirmation

    Note: If you have made a purchase in-app, or through the App Store or Google Play Store, the PSI team will not be able to assist you with order related issues such as:

    • Copy of order confirmation

    • Refunds of purchases made through the App Store, Play Store or in-app

    Where to Contact Support