Crescender Lab
Created Dec 28, 2023Tutorial｜🌟Personalized Rich Menu 🌟 NEW
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Advantage
Better Personalized Marketing and Sales Services
Customers can be shown different rich menus based on various tags.
Automatically display different graphic and text menus for contacts of different types, eliminating the need to create multiple official accounts to serve different customer groups.
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Setting up
Creating a New Rich Menu in the Rich Menu List
Input the name of rich menu
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Personalized rich menus offer three selectable conditions
Contacts with specific tags
Contacts that have been bound
Contacts that have specific tags and have been bound
Select Conditions
Select contacts with specific tags
The rich menu will be automatically displayed for any contact tagged with this label
We suggest that the brand creates distinct tags for on-site events to ensure the smooth operation of both the regular menu and event-specific menu. This allows consumers to see the right menu at the right time
Please note: When a contact is unbound, the associated menu will be unbound first, and then they will see the default menu (if the brand has set one).
For example, let's say there are two rich menus:
Bound Rich Menu A
Tag Rich Menu B If a contact is initially bound and later receives Tag Rich Menu B due to a tag change, when they are unbound, Rich Menu B will be unbound, effectively reverting to the default menu.
Configure menu size, images, menu bar text, interactive menu items (send messages, open webpages, switch pages, make phone calls), and content actions
Edit the menu bar display text
The completed rich menu can be saved as a draft or scheduled
Save as Draft - Pressing this allows you to save as a draft, and you can return later to continue editing the content
Schedule - Pressing this allows you to set the details of the schedule for the rich menu
In the rich menu list, you can view the operational status
Pause - To edit content or reschedule, adjust from [Running] or [Scheduled] status to Pause
Scheduled - Schedule to display at a specified time in the future
Running - Currently active
Ended - Displayed at the scheduled time, task ended. Can create a copy or delete.
If the rich menu status shows "Error," it may be due to API issues. It is recommended to create a new menu directly and use the assistant in the bottom right corner of the page to contact 'Gradient Lab Assistant' for assistance in troubleshooting
In the rich menu list, you can view the type of rich menu
Default - The default menu will be displayed to all friends who have joined the official account
Multi-page - Additional pages of a multi-page menu
Tag - When a contact has specific tags, they will see this menu
Bound Contacts - When a contact is bound, they will have access to this menu
Tag with bound - When a contact has specific tags and is bound, they will see this menu.
Can view the performance list in each rich menu
Important Rules:
Priority order for rich menus:
Based on the contact event occurrence time (tagging or binding), if the same, we will check the rich menu duration. If the duration is the same, please check the Rich Menu creation time.
Example:
If the brand sets up two rich menus (A & B):
Tag A corresponds to Rich Menu A, Tag B corresponds to Rich Menu B. Rich Menu A is scheduled earlier than Rich Menu B (duration-wise).
Contact X has both tags A and B. They will see Rich Menu A first until Rich Menu B officially runs.
Contact Y only has tag A. They will see Rich Menu A until they are tagged with tag B, after which they will see Rich Menu B.