Customize Music on Hold Message for a Call Center
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Benjamin Crider

Created Apr 11, 2023

Customize Music on Hold Message for a Call Center

2
    s

Broadsmart

11 Steps
1

Go to smartcontrol1.broadsmart.com and Log in with your admin credentials

Navigate to the group/location where you are wanting to update the call center.

2

Click on Call Center

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3

Click on Call Centers

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4

Click on the specific call center queue you are wanting to update.

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5

Click on Announcement Repository

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6

Click on add and Name and upload the audio file

The audio file needs to meet the following standards in order to upload it: 

WAV file 

8,000 or 16,000 kHz 

8 or 16 bit mono 

µ-law, A-law, or PCM

Maximum audio length of 10 minutes

Maximum file size of 5MB

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7

Click on Profile

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8

Click on Announcements

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9

Click on Music On Hold Message

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10

Select "Custom"

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11

Select the Music on Hold file you are wanting to use.

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Well done!
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