Go to smartcontrol1.broadsmart.com and Log in with your admin credentials
Navigate to the group/location where you are wanting to update the call center.
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Click on Call Center
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Click on Call Centers
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Click on the specific call center queue you are wanting to update.
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Click on Announcement Repository
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Click on add and Name and upload the audio file
The audio file needs to meet the following standards in order to upload it:
WAV file
8,000 or 16,000 kHz
8 or 16 bit mono
µ-law, A-law, or PCM
Maximum audio length of 10 minutes
Maximum file size of 5MB
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Click on Profile
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Click on Announcements
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Click on Music On Hold Message
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Select "Custom"
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Select the Music on Hold file you are wanting to use.
Well done!
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When dragging you can use the arrow keys to move the item around and escape to cancel.
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