JO
Josh Okey
Created Oct 16, 2024coreSTORE - Channels: Refunding a BigCommerce Order
In this guide, we will cover the proper way to refund a BigCommerce order with coreSTORE integration. Keep in mind, this is currently a two-step process: refunding the order on the BigCommerce side and marking the order as Cancelled/Refunded in coreSTORE.
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First, navigate to your BigCommerce admin site and log in at https://login.bigcommerce.com/.

You will see the Change Order Status drop-down box appear. Select the appropriate status. I have chosen the status of Refund, which also marks the order as canceled, alleviating the committed inventory. If you want to confirm or create a new status, these options can be found under the Fulfillment menu in the Statuses sub-menu.

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