3.0 Telehealth

This will trigger GoTo to send an email to the staff member to create a GoTo account.

The Staff Member in this example is Aaliyah Jackson.

This is the most important step in booking a virtual appointment. It is the only way to trigger the system to send necessary emails and links for the GoToMeeting Appointment to the patient and the staff member.

It is essential to keep in mind that only staff members who have enabled GoToMeeting and set up their account will receive links to attend the virtual meeting

Hovering over it will show more details.

To continue with the steps as a staff member, go to Step 36.

To continue with the steps as a patient, proceed to Step 28.

Patient is Tony Stark in this example

This only notifies the patient about the appointment, but does not include any details. There is a second email that will be sent containing details about the virtual appointment and the links.

Always remind your patients to check their junk emails

In this workflow, the Join in this browser option is chosen

The patient is free to edit his/her preferences such as their name, audio and video. It is recommended to allow access to the microphone and camera.

In this workflow, the Join in this browser option is chosen

Staff members have the option to save their email and password to stay signed in. If that is the case, the GoToMeeting will be automatically signed in to the specific staff member who was last signed in. One thing to consider is that multiple staff members may have GoToMeeting enabled in BoomerangFX. The staff who is currently using it should ensure that they are the ones signed in, and not their colleague.

The little box on the bottom left is checked for Keep me signed in. This will keep the current user signed in for future GoToMeeting appointments.