Accessing & Using Customer Portal
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Alex Huras

Created Jun 30, 2022

Accessing & Using Customer Portal

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Roserocket

6 Steps
1

After accepting your email invite to the Customer Portal, your customer will be asked to set up an account

They can choose to use Single Sign On through Google or Microsoft, or set their account manually

After accepting your email invite to the Customer Portal, your customer will be asked to set up an account
2

They will land on their profile page, where they can opt-in to what notifications they'd like to recieve, and where

Your customers can choose to be notified in-app and through email

They will land on their profile page, where they can opt-in to what notifications they'd like to recieve, and where
3

Click on 'Save' to save their settings

Click on 'Save' to save their settings
4

From the side-bar menu, click on 'Orders'

From the side-bar menu, click on 'Orders'
5

This will list all orders, past and current, they have with your organization

This will list all orders, past and current, they have with your organization
6

Clicking on an order will send them to the Order Detail View

From here they can view order details, status, location, live chat with your team, and upload documents

Clicking on an order will send them to the Order Detail View
Well done!
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