On the Order Details page in Backoffice, select Edit Order
2
Use the Add Ticket drop-down to select the discounted Ticket Type you'll be exchanging for the full price ticket
3
Reduce the quantity of the original ticket to remove it from the order, while simultaneously adding the new discounted ticket to the order
4
Select Continue to move forward to the confirmation screen
5
Select Update Order to finalize your changes and issue the partial refund
Well done!
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