Gohighlevel

Add a trigger with customer Replied.

Create Workflow

Create action for the appointment bot with the desired calendar Set the "Total bot processing duration" - This is how long before th bot will time out if there is no replies from the contact.

AI appointment bot

Create condition if the bot booked an appointment.

Create message for appointment booked

Here we want to know if the appointment was not booked because if the bot timed out or due to some other reason. Common reasons could be if no slots were available or if the bot failed to understand the conversation.

Secondary condition if the appoitment is not booked

If the bot fails then we can send those conversations over to a user.