Lifecycle of an Order in PodOps

Image Processor users see only thumbnails of attachments assigned to them. They can either approve or reject the attachment based on their own judgement and protocols.

Orders are sent to artists who have space in their workload. When artists log in, they see all orders assigned to them, as shown below. Orders are separated in to tabs: New Work, Rejected by Customer, Rejected by Art Manager.

Artistst can also batch upload if they wish.

Note that the File name must match the file name properties of the photo originally attached to the product/order. This is how PodOps knows which order and product an upload is related to.

For example:

PodOps would accept an artwork file whose file name is '1023 - Yellow Portrait - 1, LivingRoom,Full - Uploaded Images', as its properties match the file name of the photo that artwork is based on.

But PodOps would not accept an artwork file with the file name '1023 artwork', because it does not match the file name of the photo it was based on.

The green banner message shows a successful upload. A red banner indicates an error that needs to be addressed.

When an order has been fully updated, it is automatically moved to the next step in your order production workflow, based on your order flow settings. The next step will be either Artfile Quality Control, Customer Approval, or sent to Fulfilment Queue ready for printing.

The artfile quality controller approves the artwork if they are happy with it. Once approved, it is moved to the next step - either Customer Approval or Fulfilment Queue.

You can customize the content and the timing of all automatic emails in your Email Templates area.

The customer opens their email and follows a link to their customer dashboard, where they will see their artwork.

The order is automatically assigned to a Fulfiller User inside PodOps

The Fulfiller can see all order shipping details, and can download the finished artfile from the link outlined in the image below. The fulfiller then send this to your print on demand partner!