Tidio Post-Purchase Feedback Survey

1. 1. Click on Flows

   

2. 2. Click on My Flows…

   

3. 3. Click on Create from scratch

   

4. 4. Click on Visitor opens a specific page…

   

5. 5. Configure the URL that the chat should trigger on

   

6. 6. Click on Close

   

7. 7. Drag "Send a chat message" to your Flow

   

8. 8. Connect your Trigger to your Action

   

9. 9. Paste your message

   

10. 10. Select the text to link and click on Add link

    

11. 11. Paste your KnoCommerce link

    

12. 12. Click on Close

    

13. 13. Click on Activate

    

14. 14. If you haven't already, name your survey (eg. "Post-Purchase Feedback")

    

15. 15. Select an option for "What would you like to do with this Flow?"

    

16. 16. Click on Activate