Taking the National Family Support Professional Certification Exam
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Morgan Bell

Created Oct 26, 2023

Taking the National Family Support Professional Certification Exam

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Institute for the Advancement of Family Support Professionals

41 Steps
1

Navigate to "Ready to take the exam?" at the bottom of the page.

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2

Click on Sign in, if you are not already signed into your account with the Institute.

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3

Sign into your Institute account

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4

Click on Certification Exam is back to go back to the exam page.

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5

Click on Register for the Certification Exam

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6

Copy your Exam Code - this is the first code you will enter in PSI

Please note that this is NOT the same as the payment access code. If you have received a payment code, please only enter that when you are asked for payment in PSI.

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7

Don't forget to Copy the Exam Code! You can also write it down, if you don't want to copy it to your clipboard.

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8

Click on Download the Student Software

This software is used by PSI to proctor your exam. You must use this software to take the exam.

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9

Click on Download Software

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10

Click on Download Complete…

Some browsers show the download in the bottom area. See the next step if you don't see the download in the bottom left-hand corner of your screen.

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11

If you didn't see the download file in the bottom left corner of your screen, click the download arrow in the top-right corner of your browser.

This arrow may look different, depending on which browser you use.

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12

Click on the PSI-SecureBrowserSetup file.

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13

You may get a security alert when you open the download. Please follow the directions to allow access according to your organization's IT policies.

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14

RPNow will start loading. Please be patient, this process can take a few minutes.

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15

Agree to the License Agreement to complete Browser Setup

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16

Select your camera and microphone

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17

The system will automatically check your microphone. After the test is done, click "Continue."

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18

If you experience technical issues during your exam, please reach out to PSI customer service by clicking "Contact support" at the top of the screen.

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19

Enter the Exam Code you copied from the Institute, then click "Validate. This is not the payment code. If you received a payment code, that will be entered in a later step.

IMPORTANT: If you did not copy the code, you will need to contact the Institute helpdesk help@institutefsp.org.

Please do not try to re-register for the exam, this will create a new code, which will not match if you have already paid.

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20

Agree to PSI's Remote Proctor Agreemtn

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21

Next, you will pay for your exam with PayPal, Credit Card, or a Payment Token*

*Payment Tokens are codes pre-purchased by organizations. Please see the next step for how to use your Payment Token,

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22

If your exam was prepaid by your organization, please enter the payment code they provided here.

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23

Click "Next" after reading the Pre-Exam Advisory

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24

Follow instructions to take a photo of your government-issued ID

IMPORTANT: Your picture must be government-issued and it must be clear and easy to read. If it is not clear, please retake the picture.

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25

Next, you will be asked to scan your environment. Please make sure you have nothing on or around your work surface and no one is in the room with you,

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26

After you click "Stop Room Scan," the room scan will replay. If you are satisfied, confirm your room scan. Please make sure you showed your surroundings and there is nothing on or around your work area.

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27

Follow the instructions to take your photo. Make sure your photo is clear and easy to see. If it is not, please retake your photo.

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28

Confirm your photo

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29

If you experience technical issues during your exam, please reach out to PSI customer service by clicking "Contact support" at the top of the screen.

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30

When you're ready to enter the exam, click "ok"

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31

Click the Launch Certification Exam button. Please read the directions. When you're ready, click the "Launch Certification Exam" button.

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32

At this time, you will be redirected to the Institute, where you will sign into your account again.

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33

Click on National Family Support Certification Exam.

Note: please pick the correct exam. As shown in the picture, if you have previously started, but not finished other quizzes, they will also show up here.

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34

Click "ENTER ACCESS CODE"

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35

Click "INSERT EXAM PASSWORD" in the top-left corner to enter the exam "access code."

Note: The access code is the same as the password. By clicking the button, the password is automatically entered for you by the system. This is NOT the same as the code you copied from the Institute OR any payment token/code you may have used.

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36

After you click Insert Exam Password, click "Let's Go" to start your exam.

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37

Follow the instructions throughout the rest of the exam.

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38

If you experience technical issues during your exam, please reach out to PSI customer service by clicking "Contact support" at the top of the screen.

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39

When you are finished with your exam, please make sure you click "Yes" to submit your exam results.

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40

Your score will automatically be displayed after you submit your results. To leave the exam, press

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41

When you are ready, click "Close" to end your test session with PSI.

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Well done!
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