Morgan Bell
Created Oct 26, 2023Taking the National Family Support Professional Certification Exam
Copy your Exam Code - this is the first code you will enter in PSI
Please note that this is NOT the same as the payment access code. If you have received a payment code, please only enter that when you are asked for payment in PSI.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Don't forget to Copy the Exam Code! You can also write it down, if you don't want to copy it to your clipboard.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click on Download the Student Software
This software is used by PSI to proctor your exam. You must use this software to take the exam.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click on Download Software
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click on Download Complete…
Some browsers show the download in the bottom area. See the next step if you don't see the download in the bottom left-hand corner of your screen.
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Our servers may be down. Try waiting a few minutes before refreshing the page.If you didn't see the download file in the bottom left corner of your screen, click the download arrow in the top-right corner of your browser.
This arrow may look different, depending on which browser you use.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click on the PSI-SecureBrowserSetup file.
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Our servers may be down. Try waiting a few minutes before refreshing the page.You may get a security alert when you open the download. Please follow the directions to allow access according to your organization's IT policies.
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Our servers may be down. Try waiting a few minutes before refreshing the page.RPNow will start loading. Please be patient, this process can take a few minutes.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Agree to the License Agreement to complete Browser Setup
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Our servers may be down. Try waiting a few minutes before refreshing the page.Select your camera and microphone
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Our servers may be down. Try waiting a few minutes before refreshing the page.The system will automatically check your microphone. After the test is done, click "Continue."
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Our servers may be down. Try waiting a few minutes before refreshing the page.If you experience technical issues during your exam, please reach out to PSI customer service by clicking "Contact support" at the top of the screen.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Enter the Exam Code you copied from the Institute, then click "Validate. This is not the payment code. If you received a payment code, that will be entered in a later step.
IMPORTANT: If you did not copy the code, you will need to contact the Institute helpdesk help@institutefsp.org.
Please do not try to re-register for the exam, this will create a new code, which will not match if you have already paid.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Agree to PSI's Remote Proctor Agreemtn
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Our servers may be down. Try waiting a few minutes before refreshing the page.Next, you will pay for your exam with PayPal, Credit Card, or a Payment Token*
*Payment Tokens are codes pre-purchased by organizations. Please see the next step for how to use your Payment Token,
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Our servers may be down. Try waiting a few minutes before refreshing the page.If your exam was prepaid by your organization, please enter the payment code they provided here.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click "Next" after reading the Pre-Exam Advisory
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Our servers may be down. Try waiting a few minutes before refreshing the page.Follow instructions to take a photo of your government-issued ID
IMPORTANT: Your picture must be government-issued and it must be clear and easy to read. If it is not clear, please retake the picture.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Next, you will be asked to scan your environment. Please make sure you have nothing on or around your work surface and no one is in the room with you,
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Our servers may be down. Try waiting a few minutes before refreshing the page.After you click "Stop Room Scan," the room scan will replay. If you are satisfied, confirm your room scan. Please make sure you showed your surroundings and there is nothing on or around your work area.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Follow the instructions to take your photo. Make sure your photo is clear and easy to see. If it is not, please retake your photo.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Confirm your photo
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Our servers may be down. Try waiting a few minutes before refreshing the page.If you experience technical issues during your exam, please reach out to PSI customer service by clicking "Contact support" at the top of the screen.
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Our servers may be down. Try waiting a few minutes before refreshing the page.When you're ready to enter the exam, click "ok"
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click the Launch Certification Exam button. Please read the directions. When you're ready, click the "Launch Certification Exam" button.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click on National Family Support Certification Exam.
Note: please pick the correct exam. As shown in the picture, if you have previously started, but not finished other quizzes, they will also show up here.
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click "ENTER ACCESS CODE"
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Our servers may be down. Try waiting a few minutes before refreshing the page.Click "INSERT EXAM PASSWORD" in the top-left corner to enter the exam "access code."
Note: The access code is the same as the password. By clicking the button, the password is automatically entered for you by the system. This is NOT the same as the code you copied from the Institute OR any payment token/code you may have used.