Staff Notification for Pet Owner's No-Show History

RunLoyal Support

Created Apr 04, 2025

Staff Notification for Pet Owner's No-Show History

12

#

No-Show Appointment Alert Setup

7 Steps
1

Go to "Settings"

Go to "Settings"
2

Click on "Operations"

Click on "Operations"
3

Navigate to "Personalization"

Navigate to "Personalization"
4

Go to the "Portal submenu"

Go to the "Portal submenu"
5

Enable the toggle for "Display previous No-Show alert for staff while creating and confirming an appointment"

Enable the toggle for "Display previous No-Show alert for staff while creating and confirming an appointment"
6

Enter the number of previous appointments to check for no-shows.

Enter the number of previous appointments to check for no-shows.
7

Save all changes.

Save all changes.

#

Pet Owner's No-Show Appointment

3 Steps
8

The system will now indicate if a pet owner has an existing No-Show appointment.

The system will now indicate if a pet owner has an existing No-Show appointment.
9

When scheduling an appointment, you will receive an alert if the pet owner has a No-Show record.

When scheduling an appointment, you will receive an alert if the pet owner has a No-Show record.
10

Choose one of the following options:"Continue Appointment" to proceed with scheduling"Close Appointment" to cancel the scheduling process.

Choose one of the following options: "Continue Appointment" to proceed with scheduling "Close Appointment" to cancel the scheduling process.
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