Staff Notification for Pet Owner's No-Show History

No-Show Appointment Alert Setup

  1. 1. Go to "Settings"

    Go to "Settings"

  2. 2. Click on "Operations"

    Click on "Operations"

  3. 3. Navigate to "Personalization"

    Navigate to "Personalization"

  4. 4. Go to the "Portal submenu"

    Go to the "Portal submenu"

  5. 5. Enable the toggle for "Display previous No-Show alert for staff while creating and confirming an appointment"

    Enable the toggle for "Display previous No-Show alert for staff while creating and confirming an appointment"

  6. 6. Enter the number of previous appointments to check for no-shows.

    Enter the number of previous appointments to check for no-shows.

  7. 7. Save all changes.

    Save all changes.

Pet Owner's No-Show Appointment

  1. 8. The system will now indicate if a pet owner has an existing No-Show appointment.

    The system will now indicate if a pet owner has an existing No-Show appointment.

  2. 9. When scheduling an appointment, you will receive an alert if the pet owner has a No-Show record.

    When scheduling an appointment, you will receive an alert if the pet owner has a No-Show record.

  3. 10. Choose one of the following options: "Continue Appointment" to proceed with scheduling "Close Appointment" to cancel the scheduling process.

    Choose one of the following options: "Continue Appointment" to proceed with scheduling "Close Appointment" to cancel the scheduling process.