Silverware Pay: Installing and Activating the Silverware Pay Stand-alone app on PAX A920Pro

Chad Saunders

Created Mar 14, 2024

Silverware Pay: Installing and Activating the Silverware Pay Stand-alone app on PAX A920Pro

96

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Install Silverware Pay Stand-alone app

2 Steps

following the steps below will download and install the stand-alone payment app onto the device. If you encounter any trouble along the way, please call Silverware Help Desk for further assistance. 1 888 510 5102 x 2 and enter your phone number.

1

Log into the device and launch the 'Payloader' app

2

Enter 'SWMP240214' into the partner package code field to download and install the app

The device may reboot once the installation is complete

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Activate Silverware Pay Stand-alone payments app with MyPass login

3 Steps
3

Launch the app and log in with your MyPass account

if you do not have an account, and instead were given a manual activation code, Click at the bottom of the screen to enter the code and skip to

Launch the app and log in with your MyPass account
4

Once logged into your MyPass account, select the Merchant you wish to activate this device for

Once logged into your MyPass account, select the Merchant you wish to activate this device for
5

Activation will happen behind the scenes. Once complete, you will get a success message and can start processing!

Activation will happen behind the scenes. Once complete, you will get a success message and can start processing!

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Activate Silverware Pay Stand-alone payments app with manual activation code

5 Steps

If you do not have a way to log into your MyPass account, or were provided a manual activation code by an employee of Silverware, you can follow these steps to activate the device

6

On the main welcome page of the device, select 'Click here to enter your activation code manually'

7

Navigate to https://mypass2.silverwarepos.com/ and log in

8

Scroll to the bottom of the page and select 'Activate Silverware Pay App'

Scroll to the bottom of the page and select 'Activate Silverware Pay App'
9

Generate an activation code for the serial number matching the device and enter it into the PAX machine.

10

If successful, a message will appear and you can start processing!

If successful, a message will appear and you can start processing!

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Taking a payment

5 Steps
11

Key in the payment total

Key in the payment total
12

Choose tip method - $, % or skip

Choose tip method - $, % or skip
13

Once tip is entered or skipped, new total amount owing will be displayed. Select 'Pay' to pay by credit card or 'Manual Entry' to key in a card

Once tip is entered or skipped, new total amount owing will be displayed. Select 'Pay' to pay by credit card or 'Manual Entry' to key in a card
14

Payment will take place within the devices' secure payment application. Once complete, Silverware Pay Stand-alone app will reopen

Payment will take place within the devices' secure payment application. Once complete, Silverware Pay Stand-alone app will reopen
15

Upon successful transaction, the merchant copy will print. You can choose to print a customer copy if required.

Upon successful transaction, the merchant copy will print. You can choose to print a customer copy if required.

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Troubleshooting common problems

2 Steps
16

If the transaction fails to process/communicate to the processor correctly, it will time out. If this occurs, please try again. If it continues to happen, please call Silverware Help Desk at 1 888 510 5102 x 2 and enter your phone number

If the transaction fails to process/communicate to the processor correctly, it will time out. If this occurs, please try again. If it continues to happen, please call Silverware Help Desk at 1 888 510 5102 x 2 and enter your phone number
17

If the device runs out of paper, please open the print spooler, fill the paper feed, and try again.

If the device runs out of paper, please open the print spooler, fill the paper feed, and try again.

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App Information

2 Steps
18

To get app information in the event of support, exit the app, or deactivate the app, you can navigate to the App Information section. To do so, click the cogwheel in the top right of the payment screen

To get app information in the event of support, exit the app, or deactivate the app, you can navigate to the App Information section. To do so, click the cogwheel in the top right of the payment screen
19

On this screen, you can find relevant app/account information, exit the app, or deactivate Silverware Pay stand-alone on this device

Deactivating the app will require a password. To get this password, please contact your account rep or call Silverware Help Desk at 1 888 510 5102 x 2 and enter your phone number.

On this screen, you can find relevant app/account information, exit the app, or deactivate Silverware Pay stand-alone on this device
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