Redeeming a Drop In Pass
Redeeming a Drop In Pass | Customer Portal
After you have purchased a drop-in pass, use this guide to learn how to schedule your drop in class.
1. Go to the Customer Portal, login to your account, then select 'My Account'
2. Under the student you're trying to schedule, select 'Passes'
3. Verify this is the pass you're redeeming, and select 'Use for Class'
4. Adjust the date filter to the day you with to schedule your class.
5. Select the specific day.
6. Select the class for the day you wish to join - be conscious of the level you're booking and whether it says the class is 'Open' or 'Waitlist'. If you're on the waitlist your reservation will not be made until a spot becomes available - which it may not.
For first-time athletes not assessed to a level by our Trainers, we recommend to only choose higher skilled classes if all requirements are met at a high level.
7. Verify the class selected, and click 'Punch In' to reserve.
8. You'll see a verification popup.
9. After pressing close you're brought back to the 'My Account' page. To see the booked Drop-In, select 'Enrollments' under the student.
10. You'll see all enrollments on this page. Drop-Ins will be labeled as 'Drop In'
