Opago | How to Raise a Maintenance Service

• Select Operations from the side bar on the left

You can search for your unit in various different ways but below will be the quickest

• Unit Code

• First line of address

• Once you have hit the Next button

• Select Advanced Search

• This will bring up all of the departments in which you can raise a service for

• Select Maintenance

• Here you will have the option to either add a new issue or an existing issue that has already been raised on the app

• One you have selected to Add a New Issue

• All Maintenance Trade types will appear for you to select

• Issue Types related to your selected trade will appear

• Choose the issue you need

• Include the location of the Maintenance Issue

• Try to be as specific as possible with the location (master bathroom, bathroom on first floor, en suite)

• Add as much detail as possible about the Maintenance Issue

• Include clear photos of exactly where the issue is

• Hit Save

• Select the date and time slot you would like this to be attended to

• You have the option to add up to 3 availability ranges

• You may use the blue pencils to edit your service request

• You may use the special requirements to add any instructions that are related to this specific service, such as access

• Once everything has been added you may hit Request Service to submit