Online Joining Guide- Direct Debit - Customer Process
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Fitronics

Created Feb 14, 2025

Online Joining Guide- Direct Debit - Customer Process

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1

Click the ‘Book now’ button

Click the ‘Book now’ button
2

Search by location and select the location you wish to book into

Search by location and select the location you wish to book into
3

Search by Activity and select the activity you wish to book into

Search by Activity and select the activity you wish to book into
4

Click ‘Show Centre’

If there are multiple centres within this Location, you will be able to select the correct Centre on the next page

Click ‘Show Centre’
5

All classes that are available within the centre you have selected will appear on this screen

On the left-hand side you will be able to see the filters that can be used to help with deciding which session is best suited to you.

All classes that are available within the centre you have selected will appear on this screen
6

Weekly course = Continuous Course (All year round classes, Direct Debit customers)

Weekly course = Continuous Course (All year round classes, Direct Debit customers)
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Holiday and Short Courses = Fixed end Date (Term Time, one off sessions, intensive classes, crash courses)

Holiday and Short Courses = Fixed end Date 

(Term Time, one off sessions, intensive classes, crash courses)
8

Once you filter by ‘Type of Course', additional filters will appear below which are level specific filters

Once you filter by ‘Type of Course', additional filters will appear below which are level specific filters
9

Filter the required stage and the required day and the classes that show are the ones that are relevant to your search

Filter the required stage and the required day and the classes that show are the ones that are relevant to your search
10

Click the ‘Book this course’ button on the class you wish to book into and it will ask you if you want to continue shopping or checkout.

Click the ‘Book this course’ button on the class you wish to book into and it will ask you if you want to continue shopping or checkout.
11

If you wish to book in for a second session a week, or book a siblings class at the same time, select continue shopping and you can add another class to the basket.If you want to book and pay for this 1 booking, click the checkout button

If you wish to book in for a second session a week, or book a siblings class at the same time, select continue shopping and you can add another class to the basket.

If you want to book and pay for this 1 booking, click the checkout button
12

Click on Register

Click on Register
13

Complete the ATTENDEE details form (as shown below)

Complete the ATTENDEE details form (as shown below)
14

Input in your Contact Details

Input in your Contact Details
15

Complete the account details to create your HomePortal Account.Tick your marketing preferences.

Complete the account details to create your HomePortal Account.

Tick your marketing preferences.
16

Read the terms and conditions and Privacy Policy by clicking on the links.

Read the terms and conditions and Privacy Policy by clicking on the links.
17

Tick to confirm you are happy with the terms and conditions and Privacy Policy

Tick to confirm you are happy with the terms and conditions and Privacy Policy
18

Click on Continue

Click on Continue
19

Select the member you are booking into this class.

Select the member you are booking into this class.
20

Select the Direct Debit payment plan that is relevant to you.

Select the Direct Debit payment plan that is relevant to you.
21

And click “continue”.

And click “continue”.
22

Payment summary will show.It will confirm the cost of your monthly Direct Debit

Payment summary will show.

It will confirm the cost of your monthly Direct Debit
23

It will confirm the cost of the upfront payment the customer must pay today

It will confirm the cost of the upfront payment the customer must pay today
24

Click on Continue

Click on Continue
25

This page is where the Direct Debit details need to be inputted.

This page is where the Direct Debit details need to be inputted.
26

Type in the Account Holders Name

Type in the Account Holders Name
27

Type in the Account number

Type in the Account number
28

Type in the Sort code

Type in the Sort code
29

Click on Terms and Conditions and read through it

Click on Terms and Conditions and read through it
30

Tick to agree to the Terms and conditions and everything above.

Tick to agree to the Terms and conditions and everything above.
31

Click on Confirm

Click on Confirm
32

Read through and check you are happy with all information within the Direct Debit Confirmation

Read through and check you are happy with all information within the Direct Debit Confirmation
33

Read through and check you are happy with all information within the Direct Debit Confirmation

Read through and check you are happy with all information within the Direct Debit Confirmation
34

Click on Accept

Click on Accept
35

Fill in the bill payers details.The details MUST match exactly with the information registered on the card you will use for the upfront/pro-rata payment.

Fill in the bill payers details.

The details MUST match exactly with the information registered on the card you will use for the upfront/pro-rata payment.
36

Click on Continue

Click on Continue
37

Next page is to input your payment details (Card details)

Input in the card details to pay the upfront cost

38

If successful you will see a 'Booking Sucessfully Completed' Message and your booking journey is now complete.

If successful you will see a 'Booking Sucessfully Completed' Message and your booking journey is now complete.
Well done!
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