Online Joining Guide- Direct Debit - Customer Process
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Fitronics

Created Feb 14, 2025

Online Joining Guide- Direct Debit - Customer Process

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1

Click the ‘Book now’ button

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2

Search by location and select the location you wish to book into

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3

Search by Activity and select the activity you wish to book into

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4

Click ‘Show Centre’

If there are multiple centres within this Location, you will be able to select the correct Centre on the next page

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5

All classes that are available within the centre you have selected will appear on this screen

On the left-hand side you will be able to see the filters that can be used to help with deciding which session is best suited to you.

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Weekly course = Continuous Course (All year round classes, Direct Debit customers)

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Holiday and Short Courses = Fixed end Date (Term Time, one off sessions, intensive classes, crash courses)

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Once you filter by ‘Type of Course', additional filters will appear below which are level specific filters

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Filter the required stage and the required day and the classes that show are the ones that are relevant to your search

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Click the ‘Book this course’ button on the class you wish to book into and it will ask you if you want to continue shopping or checkout.

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If you wish to book in for a second session a week, or book a siblings class at the same time, select continue shopping and you can add another class to the basket.If you want to book and pay for this 1 booking, click the checkout button

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12

Click on Register

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13

Complete the ATTENDEE details form (as shown below)

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Input in your Contact Details

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Complete the account details to create your HomePortal Account.Tick your marketing preferences.

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16

Read the terms and conditions and Privacy Policy by clicking on the links.

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17

Tick to confirm you are happy with the terms and conditions and Privacy Policy

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18

Click on Continue

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19

Select the member you are booking into this class.

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20

Select the Direct Debit payment plan that is relevant to you.

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And click “continue”.

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22

Payment summary will show.It will confirm the cost of your monthly Direct Debit

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It will confirm the cost of the upfront payment the customer must pay today

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Click on Continue

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This page is where the Direct Debit details need to be inputted.

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Type in the Account Holders Name

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Type in the Account number

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Type in the Sort code

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Click on Terms and Conditions and read through it

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Tick to agree to the Terms and conditions and everything above.

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Click on Confirm

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Read through and check you are happy with all information within the Direct Debit Confirmation

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Read through and check you are happy with all information within the Direct Debit Confirmation

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Click on Accept

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Fill in the bill payers details.The details MUST match exactly with the information registered on the card you will use for the upfront/pro-rata payment.

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Click on Continue

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Next page is to input your payment details (Card details)

Input in the card details to pay the upfront cost

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If successful you will see a 'Booking Sucessfully Completed' Message and your booking journey is now complete.

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