James Speers
Created Nov 01, 2023Navigating the UWBC Portal: Initial Login
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UWBC Portal Requester Initial Login
Mail servers are known to bounce one email that gets automatically sent upon adding a new requester. That email's subject line is "Lockbox Login Information". As a precaution, UWBC will automatically reset the password for new requesters, which sends another email with a subject line of "Your new UWBC Requester Portal password". The link in either email will work!
Click on the Link Provided in Either Email
You may see emails with subject lines of "Lockbox Login Information" and "Your new UWBC Requester Portal password".
Click the link from ONE of these emails.

If the link in your email is redirecting to the UWBC Requester Login page at https://uw-biotech-center.my.site.com/s/login/, this is unexpected. This may happen if your email server is rewriting links. Contact UWBC if this occurs.
Check I agree to follow UWBC's Submission Guidelines

Click on Next

Add UW NetID and/or Globus ID

Click on Next

The initial login process recognizes if a lab account already exists and is associated with your email address. If a lab account hasn't previously been created by UWBC staff, you will be guided through a process to determine association with a lab account after you identify the email of the primary investigator. If that can't be found, a new lab account will be created. The steps below refer to existing lab accounts.
Select your appropriate lab account

Click on Next

Click on Finish

You will be redirected to the UWBC Requester Portal home page
You are able to use the UWBC Submission Creation Wizard and navigate all tabs.

Subsequent login will require multi-factor authentication (MFA). The steps below detail the process for establishing MFA for UW-Madison requesters with Net IDs and external requesters that don't have UW-Madison Net IDs.
Requesters that don't have a UW NetID or didn't provide one during initial login won't be able to use the UW NetID Login for authentication. You may still provide your username and password for login.
If you are a UW-Madison requester and can't authenticate by using your UW NetID, please contact UWBC.
You will be redirected to the UW-Madison Single Sign-On page
Enter NetID and Password and Click Log In

You will be redirected to the UWBC Requester Portal home page

Requesters that don't have a UW NetID must provide their username/password and use multi-factor authentication for login.
Email, SMS (text), or phone call verification aren't acceptable methods of multi-factor authentication.
Determine Your Preferred Verification Method
You can use the Salesforce Authenticator App or Choose Another App.

You will be redirected to the UWBC Requester Portal home page
