Institute- Certification Exam Workflow (For Learners)

Institute for the Advancement of Family Support Professionals

1. 1. Get Certified

   Once you are signed into the Institute, from the home page find the "Get Certified" button.

   

2. 2. Exam Registration

   After you have reviewed the Certification Exam information and are ready to take the exam, click the "Exam Registration" button.

   

3. 3. Make Payment

   You will be taken to this screen to connect with the proctor. You will first need to click "Pay Now" on the Make Payment step.

   

4. 4. Payment screen

   Enter all the details and make your payment. Once you have completed the payment portion you will need to go back and click the Connect to Proctor.

   

5. 5. Thank you!

   After submitting, you will see a Thank You! screen confirming that the payment was received.

   

6. 6. Payment conformation email

   You will also receive an email receipt like the image below.

   

7. 7. Connect to proctor

   Once you have completed the payment portion you will need to go back and click the Connect to Proctor.

   

8. 8. MonitorEDU agreement

   Read the rules and acknowledge them by clicking the radio button. Then click next.

   

9. 9. Candidate rules

   Read the rules and acknowledge them by clicking the radio button. Then click next.

   

10. 10. Watch the tutorial

    Watch the video tutorial then click the next button. If you are not ready you can click the back button to be taken back to the previous page.

    

11. 11. Fill out your information

    Fill out your information then click next. If you are not ready you can click the back button to be taken back to the previous page.

    

12. 12. ID verification

    Take a photo of your ID and face then click on the Connect to proctor button. If you are not ready you can click the back button to be taken back to the previous page.

    

13. 13. Getting assigned a proctor

    Once you have made it to the chat session click Open Chat or New Conversation to be connected to a proctor.

    

14. 14. Proctor queue

    This will place you in the queue. A proctor will join the chat shortly to help you connect on video.

    

15. 15. Proctor guidance

    The proctor will assist you with setup and launching your exam. Please follow their instructions carefully to avoid any delays or violations.

Institute for the Advancement of Family Support Professionals

1. 16. When the proctor shares the link to the exam, you may be prompted to log back into the Institute.

   

2. 17. From there, you will see the Certification Landing page and click on Launch the Certification Exam button.

   

KITE

1. 18. Select the National Family Support Certification Exam.

   

2. 19. Click on the "Enter Access Code" button to enter the access code. The proctor will provide your access code verbally.

   

3. 20. Enter the access code and click "Let's Go" to start the exam.

   

4. 21. Follow the instructions throughout the rest of the exam.

   

Google Meet

1. 22. If you experiences any issues during the exam, you can contact the proctor in the Google Meet chat.

   

KITE

1. 23. The score will automatically be displayed after you submit your results. To leave the exam, you can click End.

   

Google Meet

1. 24. Once you have completed the exam, the proctor will communicate any additional exam information prior to exiting Google Meet. You will be emailed your results and if there are any concerns with the exam.