How to Cancel/Remove a Membership from the Pet Owner's Profile

Follow these steps if you would like to completely remove/cancel a membership from a pet owner's profile.

  1. 1. Go to your RunLoyal Staff Portal in a google chrome browser.

  2. 2. Select the edit button next to the associated membership that you would like to cancel. Example: Staff Membership

    Select the edit button next to the associated membership that you would like to cancel. Example: Staff Membership

  3. 3. You will see a pop-up screen, Click on Yes, update it to confirm that edits need to be made for this membership.

    You will see a pop-up screen, Click on Yes, update it to confirm that edits need to be made for this membership.

  4. 4. Type in the notes section the reasoning for the cancellation/removal. Optional. [See example below.]

    Type in the notes section the reasoning for the cancellation/removal. Optional. [See example below.]

  5. 5. Select the "Delete" button to remove the membership completely.

    Select the "Delete" button to remove the membership completely.

  6. 6. Then, you will see a pop-up screen to confirm. Click on Yes, delete it to finalize.

    Then, you will see a pop-up screen to confirm. Click on Yes, delete it to finalize.

Runloyal

  1. 7. Click on OK to exit out of the success window.

    Click on OK to exit out of the success window.

  2. 8. The membership will be completely removed/cancelled in the membership area on the pet owners profile.

    ***Once this step is complete, you can proceed to the associated invoice and process a refund if needed.

    The membership will be completely removed/cancelled in the membership area on the pet owners profile.