Getting started with HCPS Child Care Parent Portal
DLT

Digital Learning Team HCPS

Created Jul 03, 2024

Getting started with HCPS Child Care Parent Portal

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Creating a Parent Account & Registering a Child

12 Steps

https://ext.hcpsnc.net/childcare-parent-portal/

1

You can either sign in to an existing account or create an account

You can either sign in to an existing account or create an account
2

To create an account, click "Create an account"

To create an account, click "Create an account"
3

Type in your details

Pay close attention to the password requirements

Type in your details
4

Once complete, hit "Sign Up"

Once complete, hit "Sign Up"
5

You will then be prompted that a verification email has been sent to the email address provided.

You will then be prompted that a verification email has been sent to the email address provided.
6

You must go open your email and click the link included to verify the email.

You must go open your email and click the link included to verify the email.
7

You will then be logged into the Parent Portal. This portal has 3 main sections. Account shows your basic parent account details.

You will then be logged into the Parent Portal. This portal has 3 main sections. Account shows your basic parent account details.
8

The Registration tab allows you to create/view registrations.

The Registration tab allows you to create/view registrations.
9

The Reservations tab will show you all reservations you have created for registrations owned by your account.

The Reservations tab will show you all reservations you have created for registrations owned by your account.
10

Creating a New Registration

Go to the Registrations tab, and at the bottom click "New Registration"

Creating a New Registration
11

Select from an available Child Care Center

Child Care Centers that are not currently accepting registrations will not be shown.

Select from an available Child Care Center
12

Complete all the form fields shown as described. You will also have to use a mouse or touch enabled device to complete a digital signature at the bottom of this form

Complete all the form fields shown as described. You will also have to use a mouse or touch enabled device to complete a digital signature at the bottom of this form

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Creating & Managing Reservations

11 Steps
13

To Create a Reservation, login to the parent portal and go to the Registration Tab

To Create a Reservation, login to the parent portal and go to the Registration Tab
14

Find the Child you want to create a Reservation for and click "Reserve"

This option is only available once a registration has been moved into "Active" status by HCPS Child Care Staff

Find the Child you want to create a Reservation for and click "Reserve"
15

Select the Reservation Type

Standard Reservation are for the entire week of child care. Emergency reservations are higher daily rates that allow individual day use.

Select the Reservation Type
16

Alternate Reservation Creation Method

You may also use the "New Reservation" button found on the Reservations screen. This will show all active registrations that are available for creating a new reservation.

Alternate Reservation Creation Method
17

You will be prompted to select the time frame of the care week wishing to reserve

This system allows reservation up to 9 weeks in the future from current date.

You will be prompted to select the time frame of the care week wishing to reserve
18

For each care week or emergency day selected, you must also select a child care option (PSAM,PSPM, or PLUS)

For each care week or emergency day selected, you must also select a child care option (PSAM,PSPM, or PLUS)
19

This system will show your anticipated TOTAL fee for the selections made

This system will show your anticipated TOTAL fee for the selections made
20

You must indicate payment method

Options are: K12PaymentCenter.com Payment, In Person, or DSS Voucher

K12PaymentCenter.com payments must be made after reservation outside of this parent portal system.

You must indicate payment method
21

You must agree to electronic signature statement

You must agree to electronic signature statement
22

Once submitted all reservations can be viewed in the Reservations tab.

Once submitted all reservations can be viewed in the Reservations tab.
23

View/Manage a Reservation

This link allows you to view an individual reservation record. The View/Manage Reservations window will have a cancel button for reservations still eligible to cancel. Reservations can be cancelled up to 6PM Friday the week before care. If the reservation is not eligible for cancelation, this button will not show.

View/Manage a Reservation
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