Fully delete Soft-deleted user and re-use their email
MAG

Martin Aarhus Gregersen

Created Nov 22, 2023

Fully delete Soft-deleted user and re-use their email

Sometimes the need arises that you need to invite an employee to the platform, but you get the error 'Email is already in use'. This can happen because the user has previously had their email in the system, and has only been "soft" deleted.
This guide shows you how to fully remove the user, freeing up their email for the new invite.

15
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Introdus

14 Steps
1

Click on Employees

Click on Employees
2

Click on Filters

Click on Filters
3

Check Show deleted

Check Show deleted
4

Click on Confirm

Click on Confirm
5

Click anywhere outside the sidebar, to fold away the sidebar

Click anywhere outside the sidebar, to fold away the sidebar
6

Click on highlight

Click on highlight
7

Click on Delete

Click on Delete
8

Type "DELETE"

Type "DELETE"
9

Click on Confirm Delete

The user has now been fully removed! Their email is free to use for a new invite.

Click on Confirm Delete
10

Click on Invite

Click on Invite
11

Click on Single user

Click on Single user
12

Fill in the same email, that was just freed up.

Fill in the same email, that was just freed up.
13

Fill out any information you like

Fill out any information you like
14

Finally, click on Invite

Finally, click on Invite
Well done!
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