Contacts - Outbound Call to Customer

This will open the client's profile where you can view open cases and create a new case

This will create a new case (also known as a lead or a ticket) that can be used to make an outbound call to the client

This is the campaign where the case (also known as a lead or a ticket) will be created in

Laminin needs to access your device microphone to make calls. By selecting "Allow on every visit" you only need to perform this action once, the next time you want to make a call your permissions will already be set correctly.

To initiate the call to the client, click on the Call button to open the phone

On the phone, click on the green call button to start the call

To end the call, click on the red call hangup button

Select a disposition according to the outcome of the call

To close the phone, click on the red cross