Configure PSA Ticketing

Cork

1. 1. Click on Admin

   

2. 2. Click on Ticketing

   

3. 3. Click on Configure Ticketing

   

4. 4. Select your desired PSA integration

   

5. 5. Select your desired ticket grouping

   

6. 6. Select your desired list of clients to configure ticketing for

   

7. 7. If you only wish to select a subset of clients, select which clients you'd like to configure

   

8. 8. Select other required fields

   At minimum, each vendor will require the open/closed ticket status. Some vendors require more fields when creating/updating tickets.

   

9. 9. Click on Configure

   

10. 10. Click on Connect