Clearing learner logins

1. 1. If Saras detects that a learner is already logged in to the Test Player, it's likely due to the learner closing Saras without logging out. This can be swiftly resolved by following the steps below.

   

2. 2. Log in to Saras as an Exams Officer or Invigilator

   

3. 1. 3. A. Hover over the Exam Monitoring System icon

   2. 3. B. Click on Test Monitoring System

   

4. 1. 4. A. Enter the learner number for the learner who is unable to login to Saras

   2. 4. B. Click on the search icon to search for the learner

   

5. 5. All historic exam schedules for the learner will be displayed, locate the correct exam schedule and click the Clear login button.

   

6. 6. Return to the Test Player and click Login

   

7. 7. The learner will now be logged in to the Test Player and can begin the exam

   

8. 1. 8. A. To logout of Saras and ensure Saras doesn't detect an active login, the learner can click on their name in the top right corner

   2. 8. B. Click on Logout to complete the logout