Checking DSAT Reviews in Playvox
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Catherine Roth

Created May 03, 2022

Checking DSAT Reviews in Playvox

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Playvox

17 Steps
1

Go to Playvox

2

Click on Quality

Click on Quality
3

Click on Evaluations

Click on Evaluations
4

Click on Scorecard - select the DSAT Scorecard

Click on Scorecard - select the DSAT Scorecard
5

Click on DONE

Click on DONE
6

Click on Team

Click on Team
7

Select only your own team

Select only your own team
8

Click on DONE

Click on DONE
9

Click on Date

Click on Date
10

Select the dates you're expecting to seeing reviews from. Ex. If its Tuesday, you'll be looking at reviews done Monday!

Select the dates you're expecting to seeing reviews from. Ex. If its Tuesday, you'll be looking at reviews done Monday!
11

Click on Done

Click on Done
12

All conversations where "Achieved" is marked as "No" will require follow up

All conversations where "Achieved" is marked as "No" will require follow up
13

Click on the Interaction ID

Click on the Interaction ID
14

Check the comments left by QA - there might be important info in there

Check the comments left by QA - there might be important info in there
15

Click on General Info

Click on General Info
16

Click on the Intercom Link

Click on the Intercom Link
17

Follow up - and then voila! You're done!

Follow up - and then voila! You're done!
Well done!
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