CERVIS Tips for Volunteers

CERVIS can be accessed directly at https://cccnmo.cervistech.com/acts/console.php?console_id=0268&console_type=event&ht=1 or by following the links embedded on the volunteer page of the CCCNMO website. Enter password and submit CERVIS sign-in. 

To register for upcoming event, visit the Volunteer Portal Home and select Register for an Upcoming Event.

Upcoming events are scheduled needs or volunteer shifts arranged in advance through CCCNMO.

Choose the name of the volunteer you wish to register.

Select the desired opportunity. There will be a separate opportunity for each upcoming need, each listing important event details and available time slots.

Select Step 3: Click here to choose time slot(s) and register for event to view available time slots for the selected opportunity. 

Select desired time slot(s). The note below the date and time will vary to include applicable time slot details.

After selecting desired time slot(s), select Register at the bottom of the page. A note will appear on the page indicating that registration was successful.

After successfully registering for a desired time slot(s), you will receive an email confirmation with opportunity details. You will also receive a reminder email 2 days prior to the service opportunity. Emails are generated through CERVIS and will appear in your inbox from Catholic Charities of Central & Northern Missouri <app_email@cervistech.com>. If you do not receive a confirmation/reminder email in your inbox, check your junk or spam folder. Confirmation/reminder emails are not automatically generated if the event organizer completed the registration, the window for receiving the notification has passed, or if a volunteer has unsubscribed from receiving these notifications.

In addition to necessary details (including shift date/time, name of the event organizer, and contact information) both emails will contain a cancellation link and a mobile sign-in link.

In some cases, signing in for a scheduled shift is recommended to ensure that hours are accurately recorded. Discuss the need to sign-in/sign-out of a shift with the point of contact listed in the event details.

To sign in from your mobile device, select Mobile Sign-In from the confirmation/reminder email at the beginning of your scheduled shift. This link will open a new window titled CERVIS Mobile Sign-In. Click Sign-In to begin recording service hours for your scheduled needs shift. To sign in using the Sign-In Console/Kiosk, ask your Catholic Charities site supervisor.

To sign out from your mobile device, reopen the CERVIS Mobile Sign-In window using the previously opened browser window or by selecting Mobile Sign-In from the confirmation/reminder email. To sign out using the Sign-In Console/Kiosk, ask your Catholic Charities site supervisor. Enter impacts associated with the shift, such as mileage, etc. Use the designated fields to enter the value (number) and description of the impacts. If no mileage or other impacts are associated with the shift, enter 0 in the value field(s). Click Sign-Out to stop recording service hours for your scheduled needs shift.

Each shift has a programmed start and end time, as well as an estimate of the total number of hours served. The programmed start time accounts for arrival at the service site. The programmed end time accounts for the entire duration of the service activity and return transportation from the service activity (if applicable). The estimate of total hours served reflects the total anticipated time to complete the shift.

If you have registered for a shift, but do not sign-in, CERVIS will record the programmed estimate of total hours. If your total time served falls within 15 min. of the estimate, no action is needed. If your total time results in a difference of greater than 15 min. (+/-), contact CCCNMO to adjust the hours.

If you signed-in to a shift, but do not sign-out, CERVIS will record the the total hours from sign-in through the programmed end time of the shift.If your total time served falls within 15 min. of the estimate, no action is needed. If your total time results in a difference of greater than 15 min. (+/-), contact CCCNMO to adjust the hours.

Impacts associated with the shift can be recorded in CERVIS on another screen (see instructions to Record or Update Volunteer Impacts.

Option 1: Select Cancel Registration from the confirmation/reminder email. This link will open a new window titled Cancel Event Registration. Select Click here to cancel registration to cancel your scheduled needs shift.

Option 2: Visit the Volunteer Portal Home and select View or Cancel Registration for an Upcoming Event. Check the box(es) next to the scheduled need and then click Cancel selected registrations to cancel a scheduled needs shift.

NOTE - If you cancel registration within 48 hours of the scheduled date/time, notify CCCNMO staff directly so that alternate arrangements can be made.

Service project hours are recorded retrospectively (following discussion/approval by CCCNMO), and are often used to record group activity, duties that require flexible scheduling, occasional or miscellaneous support tasks, etc.

To record service hours, visit the Volunteer Portal Home and select Record or Update Service Project Activity.

Select the name of the volunteer and service project, followed by the date the service was provided and the total number of hours served. In the Notes field, provide a brief description of the service provided, number of volunteers involved (if applicable), outcome (if applicable), and any other relevant information. Click Record Service Project Activity when finished.

Entries will appear under the heading Current Profile Service Project Activity. To edit notes, select the notes icon, enter revisions, and select save changes.

In some cases, volunteer impacts may be used to record additional data related to the service hours. Discuss the need to record impacts with the point of contact listed in the event details.

To view, record, or update impacts associated with completed shift or service project entry, visit the Volunteer Portal Home and select Record or Update Volunteer Impact.

Locate the opportunity/shift and click on Log Impact or Update Impact

Enter impacts associated with the scheduled need. Use the designated fields to enter the value (number); enter a description if applicable. Click Log Impact to complete the entry.