Burke Centre Pool Member Registration Process

Brittani Crawley

Created Apr 12, 2022

Burke Centre Pool Member Registration Process

Below you will find step by step instruction on how to register for the Burke Centre Conservancy pools for the first time.

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5 Steps
1

From the Burke Centre Conservancy Home Page go to the Pool Page.

Hover over the "Amenities" tab and select "Pools". Here you will find all of the information about our pools and the link to the pool registration site which is: https://burke.mokopass.com/

From the Burke Centre Conservancy Home Page go to the Pool Page.
2

The Pool Pass Registration Site

The pool pass registration site home page should look like this from a desktop. Registration through the mobile app looks slightly different but the process mirrors this step by step description. 

The Pool Pass Registration Site
3

Create an Account

As a first time pool member, you will need to sign up for a the site by selecting "Sign Up" under the "Sign In" button.

Create an Account
4

Fill out information to create account.

  1. Select Resident or Non-resident

  2. Input your First Name

  3. Input your Last Name

  4. Input your email address. This email address will need to be verified so please be sure to input an email address that you have access to.

  5. Create a password. There are requirements for your password shown in the next step. 

Fill out information to create account.
5

Password requirements.

Password requirements.
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16 Steps
6

Check I Agree to the Terms of Use, Privacy Policy and Pool Rules.

In order to proceed with creating your account you will need to check the box stating you agree to the Terms of Use, Privacy Policy and Pool Rules. Each is linked on the site for you to review.

Check I Agree to the Terms of Use, Privacy Policy and Pool Rules.
7

Click on Sign Up

After you select "Sign Up", you will be returned back to the "Sign In" page with a message displayed stating "You will receive a confirmation email within the next 5-10 minutes. Please check your spam and junk folders as well".

Click on Sign Up
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Check your inbox of the email account you used to sign up on the pool pass website for a verification email from Moko Pass.

Select "Verify Email"

*If you did not receive an email, after checking your spam or junk folder please call the Burke Centre Conservancy office at 703-978-2928 or email poolclerk@burkecentre.org for assistance.

Check your inbox of the email account you used to sign up on the pool pass website for a verification email from Moko Pass.
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Click on Continue

Once your email has be successfully verified you should immediately receive this message where you can press continue to head to the Sign in page.

Click on Continue
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Sign into the Pool Pass website

  1. Enter your email

  2. Enter your password

  3. Select "Sign in"

Sign into the Pool Pass website
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Click on End tour!

You are welcome to take a tour of the site, but be sure to select the purple "End tour" button when you're ready to submit your pool pass request. 

Click on End tour!
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Click on Pool Pass Request

Click on Pool Pass Request
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Begin your Pool Pass Request

Begin your Pool Pass Request
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Select the Edit button in the top right of the Draft screen

Select the Edit button in the top right of the Draft screen
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Select a Profile Photo for the Applicant

Your file size cannot be more than 5MB

Select a Profile Photo for the Applicant
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Click on Upload

You must select the blue upload button for the photo be saved.

Click on Upload
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Input your household information

Your name and email address should be automatically filled in, but you are able to edit it in this section.

  1. Input your phone number

  2. Input your property's street address

  3. Input your birthday (mm/dd/yyyy)

  4. Input your County, State, City, and Zip code.

*please remove any symbols such as apostrophes (') and hyphens (-) from your street address and name to ensure payment processing occurs successfully.

Input your household information
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Proof of Residency for Burke Centre Conservancy Resident Pool Pass Requests

We require proof of residency for Burke Centre Conservancy resident addresses.

  • If you are listed as an owner of the property in our HOA database you can simply reupload your profile picture.

  • If you are not listed as an owner in our HOA database for the BCC property that you are registering with, we do require proof of residency in the from:

    1. A state issued I.D.

    2. Utility bill, not more than two months old, issued to applicant. Examples include gas, electric, sewer, water, cable or phone bill. (cellular phone bills are not accepted).

    3. Residential rental/lease agreement between you and the owner of the property that is listed in out HOA database.

    4. U.S. Postal Service change of address confirmation form or postmarked U.S. mail with forwarding address label.

    5. Virginia voter registration card mailed to you by your local registrar.

    6. Payroll check stub issued by an employer within the last two months.

    7. Current automobile or life insurance bill (cards or policies are not accepted).

    8. Medical or dental bill issued within the last two months.

    9. Certified copy of school records/transcript or official report card issued within the last year by a school accredited by a U.S. state, jurisdiction or territory.

Proof of Residency for Burke Centre Conservancy Resident Pool Pass Requests
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For Burke Centre Residents: Upload Proof of Residency

Select "Browse" and then the file you would like to provide for your proof of residency.

File types accepted: .JPEG, .PNG, .JPG, .PDF

File size must be less than 5MB

For Burke Centre Residents: Upload Proof of Residency
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The selected file may take a moment to upload.

The selected file may take a moment to upload.
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You can see your attached file below the browse box.

You can see your attached file below the browse box.
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4 Steps
22

Add Members

If you are registering for a family pool membership or a senior couple select "Add members" to add the rest of your household members.

Add Members
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Select the Grey Pencil to Upload a Photo for Additional Member

Select the Grey Pencil to Upload a Photo for Additional Member
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Input Information for the Additional Member

  1. Input First Name

  2. Input Last Name

  3. Input Phone Number

  4. Input the Relationship to the Applicant

  5. Input Date of Birth (mm/dd/yyyy)

  6. It is optional to input an email address for additional members

Input Information for the Additional Member
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Click on Save to Add the Member

Click on Save to Add the Member
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2 Steps
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Repeat Steps 22-25 for Each Member in Our Household

Keep in mind the membership definitions:

  • FAMILY MEMBERSHIP

    Family membership shall be limited to up to two (2) adults, and all legal dependents of members residing in the same home that are under the age of 23, as of the first day of the pool season (definition does not include those who are ages 23 & older).  Additional adults residing in the home, including extended family members, and Au Pairs, who are able to verify it as their residence will be eligible to purchase individual pool memberships. Acceptable proof of residency items include: driver’s license, original utility bill, personal check, etc.  *Additional members may NOT be added to the application after the initial registration is completed.

  • SINGLE MEMBERSHIP

    Single membership shall be available for: (a) individuals not qualifying for a Family membership as defined in Section 1.1 above; (b) a single adult whose child or children are age four (4) and under as of the first day of pool season; or c) a child who is at least 12 years of age and can pass a swimming test conducted by lifeguards.

  • SENIOR CITIZEN MEMBERSHIP

    Discounted membership program available to those age 65 and older, proof of age required at the time of registration.  Senior- Single: member age 65 and older. Senior-Couple (for Burke Centre residents only): One member, age 65 and over, and their spouse.

Repeat Steps 22-25 for Each Member in Our Household
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Click on Notes

To add a message to the staff processing your membership click in the notes section and type your message before submitting your pool pass request.

Click on Notes
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14 Steps
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Select "Submit"

After adding all of your household members and leaving any notes you needed staff to be aware of, select submit to submit your pool pass request.

Select "Submit"
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Click on Yes, submit it!

The site will remind you that after you submit your request no changes will be able to be made. If you are ready to move forward, select the green "Yes, submit it!" button.

Click on Yes, submit it!
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Your Request is now Waiting for approval…

Please understand that this can take up to 2 business days to be reviewed by staff depending on the volume of requests being received and are only reviewed Monday through Friday during business hours.

Your Request is now Waiting for approval…
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You Will be Notified When Your Request is Processed

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You Will be Notified Via Email When Your Request is Processed

You Will be Notified Via Email When Your Request is Processed
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When You Open the Email it Will Prompt You to Log Into Your Account

When You Open the Email it Will Prompt You to Log Into Your Account
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Sign into the Pool Pass website

  1. Enter your email

  2. Enter your password

  3. Select "Sign in"

Sign into the Pool Pass website
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Click on Purchases

Click on Purchases
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Click on Membership

The membership payment packages purposed the Conservancy office will be ready for payment in this section.

Click on Membership
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Click on Pay Now

Click on Pay Now
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Enter your Credit Card information then select "Submit"

Enter your Credit Card information then select "Submit"
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Click on Pool Pass Request

When the payment is processed you can click back to your pool pass request and see your membership status.

Click on Pool Pass Request
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Ready For Pool Entry!

Once your pool pass request status shows as "Valid" you are ready for the pools!

Ready For Pool Entry!
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Dashboard information

The dashboard provides a variety of information:

  • Weather- displays the current and future weather for the week.

  • Total Guest Passes- displays the total number of guest passes available for use

  • Latest News- displays notification presented by the lifeguards and staff for pool closures.

  • Activity- displays your household activity, such as which pools you checked into on what days and how many guest passes used at that check in.

  • Live Check Ins- shows the current check-in status of the pools at the time you're viewing it. This will let you know which pools have the most people if you're trying to avoid the crowds.

Dashboard information
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