Accessing Call Recordings

Xander van Wyk

Created May 17, 2024

Accessing Call Recordings

How to listen to and download call recordings

15
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Laminin Demo

11 Steps
1

In order to access call recordings your Laminin profile will need to be correctly configured by the System Administrator to enable accessing call recordings

2

Click on Contacts…

Click on Contacts…
3

Select the client whose call recordings you want to access

Select the client whose call recordings you want to access
4

Click on Open Case to open the case where the recordings are located

Click on Open Case to open the case where the recordings are located
5

Click on Actions

Click on Actions
6

Click on Recordings

Click on Recordings
7

This will show you all recordings for this case in the Recording Playlist

Click on the recording you want to listen to

This will show you all recordings for this case in the Recording Playlist
8

Click on the Play button to start listening to the recording

Click on the Play button to start listening to the recording
9

You can drag the slider to move forward or backward in the recording

You can drag the slider to move forward or backward in the recording
10

You can pause the recording by clicking on the Pause button

You can pause the recording by clicking on the Pause button
11

You can download the recording to your local storage by clicking on the blue Download button

Your Laminin profile will need to be correctly configured by the System Administrator to enable downloading call recordings

You can download the recording to your local storage by clicking on the blue Download button
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