The recording from the greeting will have the date of the recording.
7
Rename your Greeting.
When renaming the greeting, do not use spaces, use hyphens. For example greeting-early-closure.
8
Click on Rename
Make sure the greeting is still selected and click rename.
9
Click on DIDs
Find the main agency number and locate the destination. The destination should point to a ring group or an IVR
10
Find Your main number that is labeled Agency Main
11
Click on IVR
12
Click on your IVR that is for your closure.
This is typically an IVR that is labeled Holiday, Closure, etc...
13
Click on greeting drop down and choose the greeting you renamed.
14
Click on greeting-monday-march-20
15
Scroll down on the page and locate Greeting Options
Determine how many times the greeting should play.
16
Select your time
17
Select the Time Out Destination dropdown
After your message plays, where do you want the caller to go? This can be agency voicemail, an agent's voicemail, or another IVR.
18
If you select a voicemail, please select Is Voicemail.
19
Click on Save
20
Click on Ring Groups
21
Select the ring group that the main number points to
22
Click on Operation times
23
Click on Add Time Range
24
Name your Closure in Description
25
Enter the name of the IVR for closure.
26
Click on date and select the date
27
Select the date
28
Select the to date
29
Click on 20
30
Select the From Time
What time does it start
31
Type the hour
This is in Military time
32
Click on Time To
This is in Military Time
33
Type "13"
34
Double-check your work.
35
Click on Save
36
Click on Close
37
Click on Save
Well done!
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