Troubleshooting QuickBooks

Tanner Mullen

Created Apr 11, 2022

Troubleshooting QuickBooks

1
    a

Dripjobs

20 Steps
1

Open the invoice in question

Open the invoice in question
2

Scroll down, manually sync it

Scroll down, manually sync it
3

If syncing fails, go to the "contact"

If syncing fails, go to the "contact"
4

Scroll down, Sync the contact

Scroll down, Sync the contact
5

Read the error message and make any necessary adjustments to the contact data

Sometimes data will be entered wrong and will not sync to quickbooks

Read the error message and make any necessary adjustments to the contact data
6

Scroll down after making any adjustments, manually sync the contact again

Scroll down after making any adjustments, manually sync the contact again
7

Contact is now successfully synced

Remember, DripJobs cannot send an invoice unless customer data is tied properly

Contact is now successfully synced
8

Next, re-visit invoices

Next, re-visit invoices
9

Locate the invoice - open the "job"

The old invoice relating to this job will not be able to be synced, you must create a new invoice for this job now that the customer data is correct

Locate the invoice - open the "job"
10

Click on Save & Generate Invoice

Click on Save & Generate Invoice
11

Click on Generate

Click on Generate
12

Now that you have a generated a new invoice, it should be automatically synced. If not, manually sync it by clicking here.

Now that you have a generated a new invoice, it should be automatically synced. If not, manually sync it by clicking here.
13

Your invoice should be successfully synced

Your invoice should be successfully synced
14

Next, click "Invoices" for this customer

Next, click "Invoices" for this customer
15

Find the old invoice, and delete it

Find the old invoice, and delete it
16

Click on Void Invoice

Click on Void Invoice
17

Click on Save

Click on Save
18

Click on Delete Invoice

Click on Delete Invoice
19

To ensure everything is connected properly, Click on Company Settings

To ensure everything is connected properly, Click on Company Settings
20

Click on Refresh

Click on Refresh
Well done!
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