How to Listen, Whisper, Barge

  1. 1. Right-click on the employee that you would like to observe.

    Right-click on the employee that you would like to observe.

  2. 2. Select Call Monitor

    By default, you are in Listening mode

    Select Call Monitor

  3. 3. Select Dial pad

    Selecting dial pad will allow you to use Whisper & Barge

    Select Dial pad

  4. 4. Select 5 to Whisper

    Select 5 to Whisper

  5. 5. Select 6 to Barge

    At any point you would like to switch the mode, you can select the corresponding number

    4 - Listen

    5 - Whisper

    6 - Barge

    Select 6 to Barge