Delegated Access

Patryk Braganza-Gallagher

Created Sep 10, 2024

Delegated Access

This knowledge base article shows how to use delegated access via the web portal. If you're using Outlook, it should add the mailbox(es) directly to Outlook, but this is an easier method for focusing directly on the end user inbox.

6
1

Start by going to portal.office.com (the Office365 web portal that a lot of these directions use).

Start by going to portal.office.com (the Office365 web portal that a lot of these directions use).
2

Once there, log in (either by 1Password or by typing in your email address),

Once there, log in (either by 1Password or by typing in your email address),
3

and fulfill the two-factor authentication request.

and fulfill the two-factor authentication request.
4

Once it logs in, go to Apps...

Once it logs in, go to Apps...
5

and select Outlook.

and select Outlook.
6

Once it logs in to Outlook, click on your initials / your picture on the top right corner...

Once it logs in to Outlook, click on your initials / your picture on the top right corner...
7

and then select Open another mailbox.

and then select Open another mailbox.
8

It will pop open a window with a space to type in which mailbox...

It will pop open a window with a space to type in which mailbox...
9

and when it gives you the person to select below, click on it. (Note that you will not be able to access people without the proper back-end permissions)

and when it gives you the person to select below, click on it. (Note that you will not be able to access people without the proper back-end permissions)
10

It will open a new tab where you'll be able to act as this other user to send emails and/or read anything from their inbox and email folders.

It will open a new tab where you'll be able to act as this other user to send emails and/or read anything from their inbox and email folders.
Well done!
Create how-to guides like this in a snap. Get Tango now.