ADMIN: Sendgrid & Twilio Handlebars

• ACME Order Confirmation - Sent when buyers purchase tickets to any events

• ACME Order Rebook - Sent when buyers are rebooked to a different event or date

• ACME Order Cancellation - Sent when an order is refunded

• ACME Order Cancellation with Cancellation Message - Sent when an event is cancelled and a mass email is selected to send (this is different than the automatic email upon updating an event time with orders)

• ACME Test 2, ACME Test 3 and ACME Order Cancellation w/ Message Sandbox - Sent in the sandbox environment for testing purposes

In the image below, the HTML editor is to the left and the example email is to the right (this previews what the customer will see)

Sendgrid ACME Documentation: https://support.acmeticketing.com/support/solutions/folders/33000214842

Sendgrid Handlebars Documentation: https://docs.sendgrid.com/for-developers/sending-email/using-handlebars

Currently, only Order Confirmation, Order Refund, Order Rebook, Event Cancelation, and Event Reschedule are connected to Sendgrid email templates. To add a different email template simply copy the template ID from Sendgrid and paste it into the appropriate email template type.