coreSTORE - Fulfillment: Fulfilling Internet Orders via Suspended Sales

First, navigate to the Sales menu and select the Suspended Sales option. Please note that you can also access this option from the New Sales screen by clicking the Suspended Sales button in the top left corner.

Here, you have a few options for locating the order. You can simply select the type of internet order to view all orders, or you can use the Channel Name filter if you have multiple sales channels to view orders for a specific channel.

Find the order you wish to fulfill and click the Unsuspend button. This will pull the order into the Sales screen, allowing you to finalize the transaction.

If you wish to update the invoice with shipping details, select the Fulfillment button located under the customer profile.

Next, select the shipping method and enter the desired information, such as the tracking number and any additional comments.

Under the Address Information section, you can specify a Ship To address. By default, this should populate with the customer’s shipping information. However, you can search for another client or manually update the address on this screen if needed.

Under the Fees tab, you can apply any additional fees for the customer’s delivery. Keep in mind that these fees will be added to the order, which may already include shipping charges. If you increase the fee, you'll need to collect the additional amount.

Click Save Delivery to finalize the delivery information, if necessary.

Once the delivery details are verified, click Continue on your point of sale screen.

Next, verify that the online payment information is correct. You should see a line with a red X indicating the payment method and amount.

If the shipping information and payment details are correct, click Complete Sale to finalize and close the internet order!