ADMIN: Cancel or Delete Event with Tickets Sold

Digital Strategies

Created Jan 30, 2023

ADMIN: Cancel or Delete Event with Tickets Sold

When an event needs to be removed from sale, you can either delete the event or cancel it.

A deleted event can be restored. A cancelled event cannot be restored.

Cancellations are best when a mass email needs to be sent to all orders in the event.

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Acmeticketing

14 Steps
1

Go to Acme: Events List and find the correct date and time of the event you want to cancel or delete

2

To Cancel an event, click on the cancel icon located under in the Cancel column

Make sure you are on the correct event line

To Cancel an event, click on the cancel icon located under in the Cancel column
3

Check Send a cancellation notification email to all buyers

Check Send a cancellation notification email to all buyers
4

The Program owner will provide cancellation copy. Paste provided copy into the cancellation email message section.

The Program owner will provide cancellation copy. Paste provided copy into the cancellation email message section.
5

Example of a cancellation email including the cancellation message in step 4:

Example of a cancellation email including the cancellation message in step 4:
6

Click on Cancel Event to confirm

Click on Cancel Event to confirm
7

To Delete an event, find the event on the Event List and click view.

Note: You first need to coordinate with Call Center to remove all existing orders attached.

To Delete an event, find the event on the Event List and click view.
8

Click on Edit Event

Click on Edit Event
9

Enter the capacity matching the number of tickets sold currently on the event

Enter the capacity matching the number of tickets sold currently on the event
10

Click on SCHEDULE

Click on SCHEDULE
11

Uncheck the Web Sales Channel

Uncheck the Web Sales Channel
12

Click on Update

Click on Update
13

When all orders have been refunded by the Call Center and there are now 0 sold tickets, click on the delete icon under the Delete tab on the targeted event line

*Please ensure Call Center is aware that they need to reach out to the ticketing team when they are finished removing all orders.

When all orders have been refunded by the Call Center and there are now 0 sold tickets, click on the delete icon under the Delete tab on the targeted event line
14

Click on Delete Event to confirm

Click on Delete Event to confirm
Well done!
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