Profile API - Full Experience of Customer 360º
CL

Crescender Lab

Created Jul 11, 2024

Profile API - Full Experience of Customer 360º

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Advanced

1 Step

  1. Connect third-party CRM/CDP data

    • The customer information of CRM/CDP can be synchronized to the contact file of CAAC through API.

  2. Complete multi-channel contact information through data integration function (Tutorial｜CAAC x CDH - Profile Unification)

1

Connect third-party CRM/CDP data

You can check the contact data from third-party CRM/ CDP.

Also you can connect contact data by profile API.

Connect third-party CRM/CDP data

Before enabling this feature, please first obtain the Profile API token from the Crescendo Lab partner. You can contact the Crescendo Lab assistant through the dialog box in the lower right corner.

1️⃣

Through the Profile API, customer data in the brand's CRM/CDP can be imported into CAAC contact data

1 Step
2

Customer information can be viewed in the CAAC contact information

Customer information can be viewed in the CAAC contact information

2️⃣

API Documents introduction

3 Steps
3

Import contact profile data

  1. If you have an existing contact database, you can import it through the API to integrate data across platforms.

    • Only one import operation can be executed at a time to ensure system stability.

    • Up to 10,000 contact profiles can be imported in one operation

    • Rate limit: 15/m

    • Import key: "line_uid" "display_email" "display_mobile" "connect_id" "customer_id”

    • Data Overwrite: For contacts that are successfully matched, the imported data will overwrite existing CAAC/MAAC contact profile.

      • Fields not provided in the import data remain unchanged.

      • Fields explicitly set to null will be cleared in the contact profile.

    • Upon a successful request, the system will return a task_id, which can be used to track the status of the import execution.

For detailed API instructions, please refer to the API documentation：Import member

connect_id Provide contact information for integration and use, please refer to：Tutorial｜CAAC x CDH - Profile Unification

4

Export contact profile data

  1. Export contact data to your third-party database via API

    • Control: Only one export operation is permitted at a time to maintain system stability.

    • Temporary Storage: Exported data is stored temporarily and available for download for 7 days.

    • Latency: Data provided through this API is not real-time and may have a maximum latency of up to 24 hours. Consider this delay for time-sensitive applications.

    • Format: Data is exported in CSV format

5

Export contact profile data list

Export contact profile data list

For detailed API instructions, please refer to the API documentation：Export member

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