[Outreach]: How to add a new call disposition
AL

Alex Luevanos-Rodarte

Created Nov 21, 2023

[Outreach]: How to add a new call disposition

Must have Outreach admin credentials to add dispositions.

59
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Outreach

5 Steps
1

Click on Administration

Click on Administration
2

Click on 'Calls' on the left side bar then click on 'Add Disposition'

Click on 'Calls' on the left side bar then click on 'Add Disposition'
3

Title your new disposition

Pro Tip: Keep naming conventions the same as previous dispositions. Ex: Answered - or Connected -

Title your new disposition
4

Select Disposition type as Answered Or Unanswered

Answered Ends the Sequence

Unanswered continues sequence to next step

Select Disposition type as Answered Or Unanswered
5

Review the disposition then click on create.

Review the disposition then click on create.
Well done!
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