Cresclab

<ul><li>Understand how agents navigate the CAAC backend interface, perform personal settings, and seek online support team assistance for any related issues.</li></ul>

Log into the CAAC Platform

Hover the cursor over the left function list to display the list of functions. Click the conversation icon to navigate to the conversation interface. Users with administrator-level permissions can click on settings-related functions to perform overall configuration. 📚 Review: <a target="_new" rel="noopener noreferrer nofollow" href="https://chat.openai.com/hc/zh-tw/articles/7675045075609">Tutorial | CAAC Permission Management</a>

2. Access the Left Function Menu

Click on the duty status to switch between different statuses. The system will automatically determine whether to include the agent in the rotation assignment based on the selected duty status.<ul><li>Online: The agent is on duty and included in the rotation assignment.</li><li>Away: The agent is on a break and excluded from the rotation assignment.</li><li>Offline: The agent is offline and excluded from the rotation assignment.</li></ul>

Switch Duty Status

Navigate to Personal Profile

Click on the personal profile to adjust settings such as avatar, name, personal information, platform language, and notifications. 📚 Review: <a target="_blank" rel="noopener noreferrer nofollow" href="https://crescendolab.zendesk.com/hc/en-us/articles/20181727601305-Tutorials-CAAC-Notification">Tutorial | CAAC Message Notifications</a>

Adjust Personal Profile

If unsure about how to operate or encountering any issues, feel free to click the question mark icon to access detailed help center articles.

Access Help Center Content

There is a conversation icon in the bottom-right corner of the platform interface. Clicking on it allows you to seek assistance from the human support team.