Lost your password? Reset your password on a Navigator website

This tutorial explains how to reset your password if you have forgotten it. You can move through the tutorial at your own pace using the NEXT button.

  1. 1. Go to the Home page of your website.

    The homepage of a Navigator website

  2. 2. In the address bar, add /admin/ to the end of your website address. Load the page.

    The address bar of a browser with /admin/ added to the end of the website address.

  3. 3. You are now on the Log In screen.

    The Log In screen

  4. 4. Select the Lost your password? link.

    The Lost your password? link selected below the main box of the Log in screen

  5. 5. Type your NHS email address into the Username or Email Address box

    The Username or Email address box

  6. 6. Select the blue Get New Password button

    The Get New Password button selected

  7. 7. You should receive an email explaining how to reset your password.

    NOTE: if this does not arrive in 30 minutes and it is not in your spam folder, please email support@gpsurgery.net and we can help you reset your password.

    The confirmation link "Check your email for the confirmation link, then visit the login page."

  8. 8. Once you have reset your password, you can login to your website by adding /admin/ to the end of your website address as before.

    The Log In screen

  9. 9. You will then be able to see the Dashboard of your website.

    The Dashboard of a Navigator website.