Opago | How to Raise a Maintenance Service

1. 1. On your Opago App

   • Select Operations from the side bar on the left

   

2. 2. Click on the blue + button and select Services

   

3. 3. Unit Information

   You can search for your unit in various different ways but below will be the quickest

   • Unit Code

   • First line of address

   

4. 4. Unit Information

   

5. 5. Choosing a Department

   • Once you have hit the Next button

   • Select Advanced Search

   

6. 6. Choosing a Department

   • This will bring up all of the departments in which you can raise a service for

   • Select Maintenance

   

7. 7. Click on One/Off

   

8. 8. Adding a New Issue

   • Here you will have the option to either add a new issue or an existing issue that has already been raised on the app

   

9. 9. Choose The Trade

   • One you have selected to Add a New Issue

   • All Maintenance Trade types will appear for you to select

   

10. 10. Issue Types

    • Issue Types related to your selected trade will appear

    • Choose the issue you need

    

11. 11. Issue Location

    • Include the location of the Maintenance Issue

    • Try to be as specific as possible with the location (master bathroom, bathroom on first floor, en suite)

    

12. 12. Issue Information

    • Add as much detail as possible about the Maintenance Issue

    • Include clear photos of exactly where the issue is

    • Hit Save

    

13. 13. Adding Availability

    • Select the date and time slot you would like this to be attended to

    • You have the option to add up to 3 availability ranges

    

14. 14. Adding Availability

    

15. 15. Click on Next

    

16. 16. Service Request Overview

    • You may use the blue pencils to edit your service request

    • You may use the special requirements to add any instructions that are related to this specific service, such as access

    • Once everything has been added you may hit Request Service to submit