Cancel Class Registrations in Engagifii
1. Click on My Area
2. Click on Registrations
3. Click on All Registrations
4. Click on Classes
5. Here you will see a list of all of the class registrations.
6. Select the class registration you wish to cancel and click on Action
7. Click on Cancel Registration
8. Click on Manage Group Registration to cancel everyone or click Cancel this Registration to only cancel an individual from the class.
The steps to cancel are the same for an individual or a group cancellation.
9. Select or Add a Cancellation Reason and an optional comment
10. Enter a Cancellation Fee (if required) and then select Next
11. Decide if you want to issue a refund, No or Yes. Determine amount of refund and click on Next
12. If no refund is being issued, determine a credit amount to use to pay for a future invoice and then select Next
13. If not issuing a refund or a credit, you can chose to retain the full amount
14. Click on Save
15. If you are cancelling multiple registrants from a class, you can copy the cancellation details from the other registrants
16. Now the cancellation details from selected registrant will already be filled in and you can click on Next to continue
17. Determine refund amount and click on Next
18. Determine credit amount and click on Next
19. Determine retained amount and click on Next
20. Click on Save when finished
21. Continue with all registrants you wish to cancel
22. Review cancellation details for selected registrants, and then click Confirm and Proceed
23. Review cancellation details for selected registrants, and then click Confirm and Proceed
24. If all looks correct on the Summary, type "Confirm" in the text box and click on Confirm button
25. Click on Proceed
26. Review cancellation notifications
27. Add additional people to receive notifications (if applicable)
28. Click on Proceed
29. Click on Cancel Registration
30. Click on Yes, Cancel Registration
31. Click on Okay
32. You will now see the cancelled registrations
33. The original invoice has been cancelled
