Troubleshooting Payment Decline in Paycove

Paycove

1. 1. Locate the Unpaid Invoice and click into it

   

2. 2. Scroll Down to Activity Section

   Declined means it was declined by the payors credit card company. They will need to call the number on the back or try another payment method.

   "Not Batched" Means the ACH/E-check routing and account number where entered incorrectly