Using Communication Templates

Pre- loaded Communication templates to send the message.

  1. 1. Click on Open Cases

    Click on Open Cases

  2. 2. Click on the desired case

    Click on the desired case

  3. 3. Use the Communications tab

    Use the Communications tab

  4. 4. Click on the comments tab in the right corner of the text box

    Click on the comments tab in the right corner of the text box

  5. 5. Select the desired message from the drop down menu to populate the message box and hit send.

    Select the desired message from the drop down menu to populate the message box and hit send.