[Orum - Old UI]: How to use the Parallel Dialer

Orum - Dashboard

  1. 1. Start in the Dialer tab

    Start in the Dialer tab

  2. 2. Check your list and see if you need to add any Filters (Company, Persona, Title, etc)

    Check your list and see if you need to add any Filters (Company, Persona, Title, etc)

  3. 3. Add Filter if needed, parallel dialer goes faster so narrowing down the list helps with your talk track.

    Add Filter if needed, parallel dialer goes faster so narrowing down the list helps with your talk track.

  4. 4. Click on Parallel Dialer drop down

    Click on Parallel Dialer drop down

  5. 5. Select the amount of dials you want to make, anything above 1 is 'Parallel Mode'. If its your first time I recommend 2 at a time.

    Select the amount of dials you want to make, anything above 1 is 'Parallel Mode'. If its your first time I recommend 2 at a time.

  6. 6. Select your Call From Number

    Select your Call From Number

  7. 7. Click on DIAL IN BROWSER

    Click on DIAL IN BROWSER

  8. 8. Click on START button to begin dialing.

    Click on START button to begin dialing.

  9. 9. Multiple lines will begin dialing, once a prospect answers Orum will automatically pair you into the conversation.

    Multiple lines will begin dialing, once a prospect answers Orum will automatically pair you into the conversation.

  10. 10. Keep your eyes on the Green 'Connect' icons, this indicates ringing has stopped on the other end and will give text transcription. If you see 'Hello' or 'This is [Prospect Name], this is your indicator that you are about to be paired into the call!

    Keep your eyes on the Green 'Connect' icons, this indicates ringing has stopped on the other end and will give text transcription. If you see 'Hello' or 'This is [Prospect Name], this is your indicator that you are about to be paired into the call!

  11. 11. You will hear a BEEP and the Orum screen will change to the prospects page with all your relevant fields. The most important thing is to SPEAK QUICKLY after the beep, the faster you speak the less the prospect is waiting on the line without a response. Orum pairs you very quick!

    Pro Tip: Have a consistent opener for all your calls, this helps speak quickly, my favorite is:

    ' Hey this is Alex from Orum, are they keeping you busy today?'

    You will hear a BEEP and the Orum screen will change to the prospects page with all your relevant fields. The most important thing is to SPEAK QUICKLY after the beep, the faster you speak the less the prospect is waiting on the line without a respons

  12. 12. When you are done speaking to the prospect to hang up just hit the DISCONNECT button.

    When you are done speaking to the prospect to hang up just hit the DISCONNECT button.

  13. 13. Log a Disposition for the call based on how the conversation went.

    Log a Disposition for the call based on how the conversation went.

  14. 14. Select Disposition from drop down menu.

    Select Disposition from drop down menu.

  15. 15. Save disposition and leave notes, once this is done, resume dialing for your next connect!

    Save disposition and leave notes, once this is done, resume dialing for your next connect!