Create Escalation Policy

1. 1. 1. A. Head to Escalation Policy tab under On-Call panel

   2. 1. B. Click on New Escalation Policy

   

2. 2. Give a name to the  Escalation policy

   

3. 3. Click on Select user group to add the users to the policy

   

4. 4. Select the user group from the different levels of access- account/ organisation/ project.

   

5. 5. Click on the checkbox to select the user group.

   

6. 6. Click on Apply Selected

   

7. 7. Optionally, you can check the Set as user group's default policy

   

8. 8. Select Schedules to be added to the Escalation policy

   

9. 9. Set the time for failure and repetition frequency

   

10. 10. Click on the '+' icon to add another schedule details.

    This is optional, depending on the customisation you want to do.

    

11. 11. Repeat the steps as above.

    

12. 12. Click on Save to create the Escalation policy.

    

13. 13. You can view the escalation policy by clicking on Toggle Row.

    

14. 14. You will be able to see details of the policy.